Abbott Answering Service



An Answering Service Who Cares About
Your Business and Your Needs
About Our ????????

Located in the heart of Western New York, Abbott Answering Service was established in 1948 and has over 60 years of experience in the Telephone Answering Service (TAS) industry.  We use the latest state-of-the-art telephony equipment with advanced answering capabilities, and we provide our customers with the most efficient and effective services available today.  

In choosing an answering service, there are many factors you should consider.  Therefore, we invite you to talk to us over the phone and/or tour our facilities. We encourage you to do this with our competitors as well.  When choosing an answering service, you are choosing a company to represent your business. Making an informed decision about your answering service is imperative. We are here to represent you and offer our best services to you and your clients. 

Mission Statement


At Abbott Answering Service, we strive to provide our clients with superior customer service that exceeds expectations. With a 24/7 operation, we have live operators administering to the needs of our clients and their customers in a friendly and efficient way. We offer numerous communication resources to serve a variety of businesses tailoring each to the needs of every client.

Values Statement

People Answering People: Callers talk to live operators, and our operators strive to answer calls on the first ring.


Efficiency: Our dedication to our clients is shown in the friendly and efficient level of customer service that we supply.


Options: We provide a variety of options to meet the individual needs of our clients in all communication/answering areas.


Principles: We operate with a level of integrity that upholds high principles guided by truth, honesty, and sincerity.


Leadership: We are leaders in the industry and stay up to date on the latest services we can provide to our clients.


Excellence: We stand behind the services we offer and hold ourselves accountable to high standards. 

Visions Statement

Guided by our Mission and Values, our Vision is to provide a superior service to our customers, fulfilling all of their answering needs and help grow their business.




Please feel free to contact us at any time

Abbott Answering Service
581 Ridge Rd.
Lackawanna, NY 14218

Phone: 716-827-3555
Fax: 716-824-7408
Email: joeh@abbottanswering.com